Coaching Check-in	Mentee John Doe Coach Jill Jackson Stat Range 12/1- 12/7 Date 12/8

Quality Average	CS: 81% Resolution: 92%	Previous Goal: Increase Resolution to > 90%
Productivity	11 Cases Per day	Notes: You did it! Great Job!
Attendance	No Deviations	Current Goal: Increase Productivity to 14 cases per day

Previous Plan Actions
1. Complete resolution checklist before closing cases	Y
2. Avoid multi-tasking when working on L2 and L3 cases	Y
3. Review prior days cases to ensure resolution and document re-occurrences	Y

Current Plan Actions
1. Spend no more then 2 hours per day on a single case
2. For every L3 case, take on at least three L1 cases
3. If no resolution path is identified after two hours of work, seek a second opinion.

Training Development
Previous goal: Complete training module 3 Date completed	Current Goal: Complete Training module 4	Final Goal: Take accreditation exam by June 1st

Notes
John did a great job this week and followed through on all the actions outlined in our previous plan. The results of his hard work are clear as his resolution rate soared to 92%. His Customer Satisfaction level is also well above goal at 82%. This week we will be working to increase John’s productivity, with a target of 14 cases per day. To do this John will be avoiding hyper focus, by limiting his time in each case to 2 hours per day. He will also be taking on more low-level cases and seeking a second opinion when no resolution is clear after two hours of work. John also completed the third module in his training program and will be using two hours of training time next Wednesday to complete module 4. John is still on track to meet his goal of completing his accreditation exam in June. Career Goal: It is John’s desire to move into an engineering role in the next 24 months. To help him accomplish this goal he will be sitting in on the bi-monthly engineering team meetings.